Warranty & Returns
As part of Baking Steel's quality policy, customer satisfaction is essential to our business. We will do (well, almost) anything to ensure you are thrilled with your product, if you’re not, happy, neither are we!
For any item that is found defective, you have a 30 day period (from when the order was shipped) to contact us for a replacement. This return policy applies to any item that is found to be defective in material or workmanship when put to normal household use and cared for according to the instructions.
As for returns, you have 30 days from when the order was shipped to receive a full refund. If your return falls within 30 days from when the order was shipped, we will provide you with a label for return shipping.
*We do not offer returns or exchanges or returns on custom Baking Steels. Custom orders are final sale.
Please note: Minor imperfections, surface markings and slight color variations are normal. This excludes damage from misuse or abuse, such as improper cleaning, neglect, accident, alteration, fire, theft, or use in a commercial establishment.
In an effort to make it easiest on you, you can contact us via telephone at 781-826-6496 or complete the form below to initiate a return.